1. Recurring subscriptions
Paid Lekana subscriptions renew automatically at the price and billing interval displayed at checkout until cancelled. Paystack processes recurring subscription payments on our behalf.
2. How to cancel
You can cancel renewal directly through Paystack:
- Open the subscription activation email or a charge-reminder email sent by Paystack.
- Select Manage subscription.
- On the secure Paystack page, select Cancel subscription and confirm.
This is the quickest self-service method. If you cannot find the Paystack email or no longer have access to the billing address, email support@lekana.org.za with your organisation name and billing email. We will help you obtain the management link or process the request after verifying the account.
Your cancellation is complete when Paystack or Lekana confirms it.
3. Timing and effect
Cancel before the next billing date shown by Paystack to prevent the next renewal. Unless applicable law or a separate written agreement requires otherwise, cancellation stops future charges and your paid access continues until the end of the billing period already paid for.
A request received after a renewal charge may take effect for the following billing cycle. Any request for the renewed charge to be refunded is assessed under our Refund Policy and applicable law.
4. Your account and information
Cancelling a subscription does not automatically delete your Lekana account or stored content.
When the paid period ends, paid features may be withdrawn or your account may move to an available free plan. To request account closure, contact support@lekana.org.za. Information may still be retained where required or permitted by law and as explained in our Privacy Policy.
5. Statutory rights
Nothing in this policy limits any cancellation, cooling-off, refund or other right that cannot lawfully be excluded.
6. Contact
For cancellation assistance, email support@lekana.org.za.
Do not send card numbers, CVV numbers, passwords or other sensitive payment credentials by email.